The 5 whys

Figuring out the "why" of a user story involves understanding the deeper purpose or value behind the feature or task. Here’s one way to uncover it:

The 5 Whys Technique

• Ask "Why" Multiple Times Keep asking "Why?" to drill down into the root cause or purpose behind the request. This helps move beyond surface-level features and get to the core value.
• Example:
  1. Why does the user need this feature? To save time.
  2. Why is saving time important? Because they have a busy schedule.
  3. Why does having a busy schedule matter? Because they need to maximize efficiency.
• This line of questioning helps reveal the true motivation behind the request.